Week 1 of 2
Team
Diya Agrawal
Eric Chen
Nicole Shu
Niki Marathia
Sakshi Pansare
Waleed Malik
Eric Chen
Nicole Shu
Niki Marathia
Sakshi Pansare
Waleed Malik
Day 1
On the first day of the project, we joined two walking tours led by our partners Rosie and Ronnie. Rosie’s tour covered Walworth’s history, while Ronnie encouraged us to focus on sound. Among the topics Rosie covered was the area’s history of migration, where she mentioned that one of the largest minority communities in Walworth today is the Chinese community. This prompted us to consider whether it could become a focus for our research (Figure 3).
Figure 2. Sonic drawings from Ronnie’s tour.
Interviews
We decided to speak with members of the Chinese community to hear their perspectives on living and working in Walworth. We headed to East Street Market to do unstructured interviews, so we could allow for natural conversations and participants to bring up what feels important to them (Martin and Hanington, 2012, p. 102). Eric and Nicole led this part of the research, conducting the interviews in Mandarin. There, we spoke to Chen, Leon, and Luna, all of whom reflected on how much simpler life feels in the UK, in contrast to the intense social pressures they face back home.
Figure 4. East Street Market sign at the market entrance.
Chinese store cashier
He came to the UK mainly for work and holds a visa. He has been in the UK for only three months. Most of his time is spent working or staying home. He does not feel excluded and believes that his interactions with others are generally fine. He says that he still chooses to speak Chinese when communicating with other Chinese people. He feels that life in the UK is free and not restrictive, but he also misses China.
Chinese store owner
He has lived in the UK for 23 years and holds permanent residency. In his everyday life, he generally feels comfortable and free. In terms of language use, he explains that many of his customers are from Hong Kong and Taiwan, so he mainly communicates with the in Chinese, while also using English with customers who speak English. He does not strongly feel excluded and says that life in the UK feels less pressured than in China, with social relationships being relatively simpler.
He explains that because he has lived in the UK for such a long time, he rarely feels excluded himself. However, many Chinese customers he meets have shared experiences of descrimination with him. He also mentions that even when he does not wish others to know about his Chinese identity, people can often recognise him as Chinese through his skin colour or the way he speaks and behaves.
Jewellery stall vendor
She has been in the UK for one year and came mainly to earn money, bringing products from China to sell. She feels that life in the UK is less pressured, while life in China is more driven by social relationships and competition. She misses her family and food, but also recognises that the UK offers more opportunities.
She says that because she has only been in the UK for a year, she worries about the possibility of experiencing discrimination, although she has not encountered any so far. She does not feel a strong sense of belonging in the UK and believes that this lack of belonging is not related to language, but rather cultural differences.
Feedback
Adam
The next day, we returned to the market to pay closer attention to its sounds (Figures 7-9), and to talk to more people. We spoke to Adam, a stall owner who had worked there for 21 years. He told us how the market is experiencing a decline in customers despite being an affordable place to shop, attributing this to the convenience of large supermarkets and online deliveries.
Training day
Adam's experience aligned with themes explored by Levine et al. (2009) in The Cluetrain Manifesto. In their work, the authors argue that before big industry took over, ‘markets were conversations’ (Levine et al., 2009, p. 61), places where buyers and sellers had back-and-forth exchanges. What was crucial about this was that when businesses began advertising through mass media people could no longer talk back.
As we kept returning to East Street Market, we started to see it as more than a research site, but as somewhere where we could learn from the daily friction that still takes place. With this in mind, we asked Adam whether we could train with him behind his stall, to which he miraculously agreed. That’s how we spent two hours helping him and his team serve customers.
Familiarity
Rhythm
Trust
Self agency
Expectations
Community
Business thinking
coins
radio
plastic bags
greetings & laughter
trolleys
vendors
bargaining
music
Themes
Rhythm, Self agency, Business thinking
busy spells kept momentum, the music itself was a kind of engine for the stall
Noise brings business
busy spells kept momentum, the music itself was a kind of engine for the stall
Noise brings business
Familiarity, Self agency, Expectations
people squeezing fruit, asking if it's sweet, expecting a bag straight away
The senses can sell
people squeezing fruit, asking if it's sweet, expecting a bag straight away
The senses can sell
Trust, Community, Familiarity
vendors watching each other across stalls, shared identity, making people laugh
Social ecosystem
vendors watching each other across stalls, shared identity, making people laugh
Social ecosystem
References
Levine, R., Locke, C., Searls D. and Weinberger D. (2009) The Cluetrain Manifesto. Basic Books.
Martin, B. and Hanington, B. (2012) Universal Methods of Design. Rockport Publishers.
Notes
1. All East Street Market photos, including the video thumbnails, were taken by Nicole Shu.
2. Adam’s audio interview was edited by Sakshi Pansare.